que se
encuentra por todo el sitio comercial de nuestra tienda del internet.
Estamos piendo opiniones y sugerencias sobre esta iniciativa, por
lo tanto, si quiere soliticar un producto En Español o darnos algún
comentario, por favor haga
clic aquí para mandarnos un correo electrónico.
2. ¿Puedo yo pedir
los títulos de DVD En Español por teléfono?
Todos los programas de A&E, Biography, and The History Channel
DVD En Español están disponibles exclusivamente en ShopAETV.com
o también se puede llamar gratis en los EEUU al 1- 888-423-1212.
Nuestros agentes que sirven al consumidor hablan sólo inglés pero
muy pronto, también tendremos agentes Hispanoparlantes para aceptar
los pedidos en Español. Por
favor haga clic aquí para mandarnos un correo electrónico si
le gustaría tener este servicio en Español.
3. ¿Qué es DVD-R?
Por favor haga clic aquí para
aprender más sobre el formato DVD-R.
4. ¿Se puede enviar
las selecciones de DVDs en Español fuera de los EEUU y Canadá?
Desafortunadamente, no. En estos momentos sólo podemos enviar
a direcciones en Canadá y en los Estados Unidos. Por favor, mándenos
un correo electrónico si le gustaría tener este servicio para direcciones
internacionales.
Ordering & Payment
1. How do I place an
online order?
Adding items to your cart: Once you've found an item you'd
like to purchase, just click on the "Add to Cart" button. A mini-cart
will appear on the upper right of your screen that will stay with
you as you shop. It will update every time you add or delete an
item to your order. When you want to check out, simply click the
Checkout link in your mini-cart or click on the Shopping Cart icon
(in the upper right corner of every page).
Buying items in your cart if you're a ShopA&E member: Once
you've determined what you wish to purchase, you will be asked to
log in with your user name and password. You'll automatically go
to the last page of Checkout (the Order Summary page) where your
billing and shipping addresses will be automatically filled in.
If you previously ordered from us and asked for your credit card
number to be saved, it will automatically fill in as well. If you
would like to use a different credit card number, just make the
necessary changes on this page. You must click the "Place Order"
button for your order to go through. After you've placed your order,
we will send you an e-mail notification that your order has been
received.
You can change your billing and shipping information at any time
by clicking on the Account
link located in the upper right of every page.
Buying items in your cart if you're a guest: Once you've
determined what you wish to purchase, you will come to a Member
Login page. You can either register
to become a member (it's free!) and take advantage of special
benefits like being able to track your order history and order status,
or you can choose to check out as a guest. After you've made your
choice, you'll be asked for your billing and shipping address, and
credit card information. (You will have an additional opportunity
to modify this information and change or cancel your order before
it is finally placed.) You must click the "Place Order" button for
your order to go through. After you've placed your order, we will
send you an e-mail notification that your order has been received.
Saving items in your cart: Items are saved in your shopping
cart for the length of your user session only. This means that you
can leave our store and then come back to complete your order, but
once you've closed your browser for any reason, your user session
will have ended and any items in your shopping cart are automatically
deleted.
Changing item quantities: To buy multiple quantities of
an item you've placed in your Shopping Cart, you can either click
on the title in your mini-cart and then change the Quantity field
on the item description page or you can click on the Shopping Cart
icon and change the item quantity from the View Cart page. If you
do the latter, be sure to click the "Update Amounts" button at the
bottom of your list of Shopping Cart items to confirm any changes
you've made.
Deleting items from your cart: To remove an item from your
Shopping Cart, you can either click on the title in your mini-cart
and then change the Quantity field to "0" on the item description
page or you can click on the Shopping Cart icon and delete the item
from the View Cart page.
2. Is it safe to place
my order online?
Your credit card transaction is safe and secure when you place
your order online at our Web site. Because Internet security is
so important to A&E and our customers, our online store operates
under the highest security protocol--the Secure Socket Layer Protocol
supported by most browsers. Whenever you are in a secure area, such
as Checkout or Account Log-in, you will notice that the URL of the
secure page you're on begins with "https" indicating that you are
on a secure server.
All personal information is encrypted so that it cannot be read
as information is sent over the Internet. All ordering information
is sent directly to A&E and can only be decoded by us.
Of course, if you do not feel comfortable ordering online, our
operators at 1-888-423-1212 are ready to take your order by phone.
3. Which credit cards
do you accept?
We accept Visa, MasterCard, Discover and American Express.
4. How do I order by
phone, mail, or fax?
Please be sure to include the specific quantity, item number(s)
and title(s) of the item(s) you are ordering, as well as the shipping
address where we should send your order.
Non-education Orders
Ordering by phone: To phone in your order, please call
1-888-423-1212, 7 days a week between the hours of 7am - 3am EST.
During the hours of 3am - 7am EST, you may leave an electronic voice
message and one of our customer service representatives will call
you back later that day.
Ordering by fax: To fax your order, please send us your
order with your name, credit card type and number, expiration date,
and your signature. The number for fax orders is 1-802-864-9846.
Ordering by mail: To mail your order, please send a check
or money order payable to A&E Home Video for the total amount of
your video(s) plus the shipping and handling fee.
If your order is being shipped to NY, CA, CT, IA, IL, IN, MI or VT,
please add applicable tax. The address for mail orders is: A&E Home
Video, P.O BOX 2284, South Burlington, VT 05407. PLEASE NOTE: Check
orders may take up to 6 weeks to process.
Education Orders
Ordering by phone: To phone in your order, please call
1-800-344-6336, 7 days a week between the hours of 7am - 3am EST.
During the hours of 3am - 7am EST, you may leave an electronic voice
message and one of our customer service representatives will call
you back later that day.
Ordering by fax: To fax your order, please send us your
order with your name, credit card type and number, expiration date,
and your signature. The number for fax orders is 1-888-891-7612.
Ordering by mail: To mail your order, please send a check
or money order payable to A&E Home Video for the total amount of
your video(s) plus the shipping and handling fee.
If your order is being shipped to NY, CA, CT, IA, IL, IN, MI or VT,
please add applicable tax. The address for mail orders is: A&E Home
Video, P.O BOX 2284, South Burlington, VT 05407. PLEASE NOTE: Check
orders may take up to 6 weeks to process.
5. Can my order be
shipped outside North America?
At this point, we can only deliver within the United States and
Canada.
Deliveries to Canada may take anywhere from two to eight weeks.
Once parcels reach the border, they are turned over to the Canadian
Postal Service and held until they clear Customs Inspection. At
this point, the deliveries may be subject to additional duties and/or
taxes over which A&E Television Networks has no control.
6. How do I change
or cancel my order once it's been placed?
If you want to change or cancel your order once it's been placed,
please e-mail us or call Customer Service
at 1-877-600-0156, 7 days a week, 7am-3am EST. Please be sure to
have your order number handy. If you contact us by e-mail, please
provide your order number and full name in the body of the message.
7. What do I do if
I have a problem with my order?
If you want to change or cancel your order once it's been placed,
please e-mail us or call Customer Service
at 1-877-600-0156, 7 days a week, 7am-3am EST. Please be sure to
have your order number handy. If you contact us by e-mail, please
provide your order number and full name in the body of the message.
8. How do I use a coupon
code?
Just shop in our store as usual. Once you've finished adding to
your cart all of the items you wish to buy, click on the Checkout
link in your mini-cart or click on the Shopping Cart icon (in the
upper right corner of every page).
You will now be at the first page of Checkout, the View My Cart
page. On this page, you will see a field where you can enter your
coupon code. Once you've done this, please be sure to click on the
"Redeem Coupon" button to the right of this page. The page will
refresh and any appropriate discount reflected in your subtotal.
For more information on placing an online order with us, click
here.
9. How do I buy or
redeem a gift certificate?
Buying a Gift Certificate: To buy a gift certificate, click
on the "Gift Certificates" link located on the left nav bar of every
page. On this page, please fill out the information asked for, including
who it's from, who it's going to, and any gift message you want
on the gift certificate, and choose whether you want it delivered
by e-mail or printed and mailed.
Gift Certificates are sent to the recipient within one business
day after we receive payment. If you choose to send your gift certificate
by mail, please allow 7-10 business days for delivery.
Our gift certificates are available in $10 increments, with a
$20 minimum (U.S. dollars only). They are not taxable and no shipping
and handling charges are applicable. They are not refundable and
are valid for a period of one year after the date of purchase, except
where prohibited by law. This does not apply in California or New
Hampshire (for gift certificates over $100.00). unless otherwise
specified.
Redeeming a Gift Certificate: When you redeem a ShopA&E
Gift Certificate online, you will be asked to create an account
with us or log in to your existing account if you are already a
member. You can redeem a ShopA&E Gift Certificate online or by phone
at 1-888-423-1212, even if your gift certificate was mailed to you
in print form.
Just follow this easy 4-step process in order to use your gift
certificate online:
- Visit our online store. Your gift certificate can be used to
purchase any of the 5,000 items in our online store!
- Select the items you want and add them to your shopping cart.
- Click on the "Go to Checkout" button and you'll be able to redeem
your gift certificate by entering its claim code number in the
area provided. Please note that claim codes are case sensitive
and need to be entered exactly as shown on your gift certificate.
- Place your order. An e-mail confirmation will be sent to you
as soon as your order has been placed.
PLEASE NOTE: If you use one of our gift certificates and your initial
order total is less than the value of the gift certificate, the remaining
credit will be held in your ShopA&E account and will be available
the next time you place an order from that account. (You will be required
to provide us with a valid credit card number during checkout, but
your credit card will not be charged.) If your order subtotal exceeds
the amount of your gift certificate amount, you will be asked to pay
the balance with your credit card.
10. Do you accept checks
or purchase orders?
We accept checks, money orders, and purchase orders. To place
an order, please send a check, money order, or purchase order payable
to A&E Home Video for the total amount of your video(s) plus the
shipping and handling fee. If your order is being
shipped to NY, CA, CT, IA, IL, IN, MI or VT, please add applicable tax.
The address for mail orders is: A&E Home Video, P.O BOX 2284, South
Burlington, VT 05407. PLEASE NOTE: Check orders may take up to 6 weeks to
process.
Please be sure to include the specific quantity, catalog number(s)
and title(s) of the item(s) you are ordering, as well as the shipping
address where we should send your order.
11. Do you accept orders
from APO/FPO addresses?
Having trouble entering an APO or FPO address on our order form?
Following these steps should help:
- When prompted to fill in your Billing and Shipping Information,
enter "APO" or "FPO" in the City field.
- From the State/Province pull-down menu, select "Armed Forces
Canada - AE" if the recipient is stationed in Canada, "Armed Forces
Europe - AE" if the recipient is stationed in Europe, or "Armed
Forces Middle East - AE" if the recipient is stationed in the
Middle East. Enter "Armed Forces Americas - AA" if the recipient
is stationed in the Americas. Enter "Armed Forces Pacific - AP"
if the recipient is stationed in Asia or the Pacific.
- Regardless of where the recipient is stationed, select "United
States" from the Country drop-down menu.
- In the Zip/Postal Code field, enter the appropriate zip code.
Following all of these steps will ensure that you are charged the
correct shipping amount and that your order will be delivered in a
timely fashion.
Shipping, Delivery & Returns
1. How much does shipping
and handling cost?
Shipping and handling fees are based on the subtotal of your order.
Click here to view shipping
and handling fees.
Please note: We can guarantee Rush and Express deliveries to Canada
to the border only. Click here for more about
Canada delivery.
2. Will I be charged
applicable tax?
A&E Television Networks collects sales tax, sales tax reimbursement,
or use tax, as applicable on orders shipped to the following states:
NY, CA, CT, IA, IL, IN, MI or VT. Don't worry about figuring out the applicable tax you owe when
you place your online or by phone -- we'll add the applicable sales and use tax (if any)
for you.
3. What is the standard
method of delivery and what do I do if my order is being shipped
to a PO Box?
US Postal Service is our standard delivery service, though we reserve the right to select the best available carrier at the time your order is ready to ship.
PLEASE NOTE: Rush and Express delivery options are not available
for shipments to PO Box addresses at this time.
4. Can my purchase
be delivered overnight?
We now offer Rush (4 business days) and Express (1-2 business
days) delivery options for in-stock items when your order is placed
by noon (12pm) ET. Please add an extra day for delivery if you do
not place your order by the cut-off time. Shipping
and handling fees are based on the subtotal of your order.
PLEASE NOTE: Rush and Express delivery options are not available
for shipments to PO Box addresses at this time.
5. When will my order
arrive?
Total Delivery Time (for U.S. orders only): To figure out
when your order will arrive, you need to consider the availability
of the items you've ordered and the shipping option you've selected.
You can figure out your total delivery time by adding together the
item availability time and the shipping method time. For example,
if you order an in-stock item, your item availability time is 24
hours. If you choose standard delivery, your shipping time is 7
to 10 business days, depending on where you live. This means your
total delivery time would be 8 to 11 business days after you place
your order. To find out more about shipping and handling fees and
times based on shipping method, click here.
Your credit card will not be charged until your order actually
ships.
Partial Shipment: We currently offer partial shipments
at no extra cost. For example, if you order two items and one is
in-stock but the other will not ship for another two weeks, the
in-stock item will ship right away and the other will ship when
it becomes in-stock.
Canadian Delivery: Deliveries to Canada
may take anywhere from two to eight weeks. Once parcels reach the
border, they are turned over to the Canadian Postal Service and
held until they clear Customs Inspection. At this point, the deliveries
may be subject to additional duties and/or applicable taxes over
which A&E Television Networks has no control.
PLEASE NOTE: We can guarantee Rush and Express deliveries to Canada
to the border only.
Shipping Confirmations: When your order ships, you will
receive a shipping confirmation from us by e-mail. If your order
is for two items and one ships right away but the other doesn't
ship for another two weeks, you will receive two shipping confirmation
e-mails containing all available tracking information for your package(s).
We now offer tracking of order history and order status as an
Account service for our ShopA&E members. For more about how to register
for free, click here.
6. How do I return
my purchase?
We want you to be thrilled with your purchase! Every item we sell
is backed by our 100% money back guarantee. If for any reason you
are not completely satisfied with your purchase, you may return
the item(s) within 60 days of the date the item was shipped
to you for a full refund of the item's purchase price.
A&E Television Networks offers an exchange or refund for the full
purchase amount (including any applicable sales and use taxes but
excluding any shipping and handling fees) if the item is returned
within 60 days of the date we ship the item to you. Shipping and
handling will only be refunded if the charge is the result of our
error. For items labeled as or similar to "all sales final" at the
time of purchase, no refund or exchange can be made.
Refunds will be made in the original form of payment only to the
original purchaser. Recipients of a gift as designated in the ship-to
address of the order may exchange returned items only for other
items of equal or lesser value. Refunds cannot be issued to anyone
other than the original purchaser.
We can only process refunds and exchanges for items that were purchased
directly from A&E Television Networks. Purchases made from a third
party merchant, such as a retail store or mail order catalog, must
be returned to the merchant and are subject to the merchant's policies.
Refunds for The History Channel Club will be processed and
administered by the North American Membership Group. For more information,
please visit www.thehistorychannelclub.com.
To return an item:
For your convenience, your packing slip includes a pre-printed
return label and an area for noting the reason for your return.
Returns must be accompanied by a copy of this packing slip. This
enables us to locate your original order and process your request.
Refunds and exchanges are typically processed within 2 weeks of
receipt. Unless otherwise noted on the original packing slip, all
returns should be sent to:
A&E Home Video
Returns Dept.
687 Marshall Ave.
Williston, VT 05495
If you have a question about returns, please call 1-877-600-0156
for assistance.
7. Can I get a refund for an item I purchased somewhere else?
We can only process refunds and exchanges for items that were purchased
directly from A&E Television Networks. Purchases made from a third
party merchant, such as a retail store or mail order catalog, must
be returned to the merchant and are subject to the merchant's policies.
8. How do I get a refund for The History Channel Club?
Refunds for The History Channel Club will be processed and
administered by the North American Membership Group. For more information,
please visit www.thehistorychannelclub.com.
Managing Your Account
1. Why should I become
a ShopA&E member?
As a ShopA&E member, you'll enjoy exclusive benefits, including
express checkout and the ability to track your order history and
order status, and special offers and discounts available only to
members!
Registration: It's free to register
with us and your information is kept private
and secure. Only you will be able to access your
account.
At registration, you'll be asked to provide us with your billing
and shipping information, as well as any special preferences that
will help us provide you with an even better shopping experience.
You'll also be asked to create a user name, password, and a secret
question and answer for us to ask in case you ever forget your password.
All of the information you provide us will be saved in your account
and can be changed by you at any time by clicking on the Account
link located in the upper right corner of every page. You must be
logged-in to access your account.
Tracking Order History and Status: Once you've placed an
order with us, you'll be able to track the progress of your current
order, as well as view past orders, anytime online. This information
is updated once every 24 hours. Just click on the Account
link located in the upper right corner of every page. You must be
logged-in to access your account.
Express Checkout: Once you've registered with us, you'll
never have to re-enter your billing or shipping information, or
credit card number to check out! It will automatically be filled
in for you based on the information you gave when you registered.
If at any time you want to change your default billing, shipping,
or credit card information, just click on the Account
link located in the upper right corner of every page. You must be
logged-in to access your account.
E-mail Newsletters: At registration, you'll be asked if
you would like to receive periodic e-mail updates from us on special
offers for our members. You'll also be able to specify your favorite
genre categories and format preference (video or DVD) so that we
can notify you about items you might be interested in.
If at any time you'd like to unsubscribe from getting e-mail from
us, just go into the Subscriptions area of your account, and uncheck
the boxes of the newsletters you no longer wish to receive. You
will then be unsubscribed. You must be logged-in to access your
account.
Gift Certificates: You will need to be a member to redeem
a gift certificate from us. Any unused amount will be saved in your
account. For more information on gift certificates, click
here.
2. How do I change
my user name or password?
For security reasons, we can not change your User Name or the email address associated with your account.
If you've forgotten your password, go to the login page, enter your
User Name and click on "I forgot my password". A random password will be sent to the email address associated with the User Name.
3. How do I view my
order history and order status?
Once you've placed an order with us, you'll be able to track the
progress of your current order, as well as view past orders, anytime
online. This information is updated once every 24 hours. Just click
on the Account link located
in the upper right corner of every page. You must be logged-in to
access your account.
4. How do I update
my newsletter subscriptions?
To update your newsletter subscriptions, just click on the Account
link located in the upper right corner of every page and log in.
Then click on the Subscriptions area of your account and add or
delete any of the newsletters you are signed up for. If at any time
you'd like to unsubscribe from getting e-mail from us, just go into
the Subscriptions area of your account, and uncheck the boxes of
the newsletters you no longer wish to receive. You will then be
unsubscribed.
5. What happened to
my wish list?
Our new online store currently does not offer a wish list feature.
All customers with wish lists were e-mailed and given the opportunity
to have their wish lists sent to them. We are working on bringing
back wish lists in the near future. Stay tuned!
Privacy & Security
1. Is my information
private?
We appreciate your business and respect your right to privacy.
Please read our privacy policy.
2. How do I know your
site is secure?
Your credit card transaction is safe and secure when you place
your order online at our Web site. Because Internet security is
so important to A&E and our customers, our online store operates
under the highest security protocol--the Secure Socket Layer Protocol
supported by most browsers. Whenever you are in a secure area, such
as Checkout or Account Log-in, you will notice that the URL of the
secure page you're on begins with "https," indicating that you are
on a secure server.
All personal information is encrypted so that it cannot be read
as information is sent over the Internet. All ordering information
is sent directly to A&E and can only be decoded by us.
Of course, if you do not feel comfortable ordering online, our
operators at 1-888-423-1212 are ready to take your order by phone.
Education Purchases
1. How do I order by phone, fax or mail?
Education Orders
Ordering by phone: To phone in your order, please call
1-800-344-6336, 7 days a week between the hours of 7am - 3am EST.
During the hours of 3am - 7am EST, you may leave an electronic voice
message and one of our customer service representatives will call
you back later that day.
Ordering by fax: To fax your order, please send us your
order with your name, credit card type and number, expiration date,
and your signature. The number for fax orders is 1-888-891-7612.
Ordering by mail: To mail your order, please send a check
or money order payable to A&E Home Video for the total amount of
your video(s) plus the shipping and handling fee.
If your order is being shipped to NY, CA, CT, IA, IL, IN, MI or VT,
please add applicable tax. The address for mail orders is: A&E Home
Video, P.O BOX 2284, South Burlington, VT 05407. PLEASE NOTE: Check
orders may take up to 6 weeks to process.
2. Do you offer digital rights for your Multimedia Classroom and DVD products?
These requests are handled on a case-by-case basis. Contact your regional History Education sales representative by clicking here to discuss your needs and pricing options.
3. Do you offer MARC records for your titles? How much do they cost?
MARC Records are available for all of our DVD and Multimedia Classroom titles free of charge to schools, libraries, and other institutions for all the titles you purchase! Simply indicate on your Purchase Order that you also need the MARC records media kit for each item you are ordering.
Download the MARC Records Order Form. Fax the completed form to 1-888-891-7612 or mail to History Education, P.O. Box 2284, South Burlington, VT 05407
4. Are your programs closed captioned?
We offer a wide selection of titles that have been Closed Captioned for the hearing impared.
Browse the selections!
5. Do you accept Purchase Orders?
We do accept purchase orders. To place an order, please send a purchase order payable to A&E Home Video for the total amount of your video(s) plus the shipping and handling fee. If your order is being shipped to NY, CA, CT, IA, IL, IN, MI or VT, please add applicable tax. The address for mail orders is: A&E Home Video, P.O BOX 2284, South Burlington, VT 05407.
Please be sure to include the specific quantity, catalog number(s) and title(s) of the item(s) you are ordering, as well as the shipping address where we should send your order.
Click here for the purchase order form (pdf)
6. Media Center Pricing
All prices quoted online and in our catalog apply to single user and single site usage only. The media center pricing is $199 per programming hour. All orders by media centers must be placed with one of our regional sales representatives. Click here to find your regional sales representative.
Other Important Information
1. How can I get a free copy of the A&E Television Networks product catalog?
We've just released our BRAND NEW catalog -- packed with hundreds of our bestselling titles from A&E, BIOGRAPHY and THE HISTORY CHANNEL! From ground-breaking real-life series to military history, you'll find entertainment that educates and inspires!
Click here to request our new catalog online. If you prefer, you can also download a PDF version of our catalog right to your computer and print it out at home.
2. Can I find every product
you offer here through my distributor?
Some of these offers are available only online or via our toll-free
number. If you usually order our products through a distributor
(many libraries and educators order this way), some products may
not be available. Please check with your distributor for details.
